Credit card processing

What are the benefits of paying with a card?

Not only is paying by card convenient, it is also secure. 3-D secure, chargebacks, and other services can protect your funds. You can build a credit history if you have a credit card, which in turn will allow you to purchase using that credit. It is fast and easy with technology like single click or recurring payments.

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Who stores the card data?

All needed and allowed card information is stored by secure PayLane systems. Merchants do not store such data due to security standards (including PCI). They can refer to specific cards using ID numbers from PayLane systems in order to process payments. This way they don't have to take the responsibility for storing their customers card data.

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Can PayLane store credit card data?

Of course we can. In our Card Data Storage that stores customers' card information in a completely secure and PCI compliant way. Thanks to CDS your customers may conveniently pay for your products or services without the need to enter card information every time. It's quite enough if they enter such information only once. The data is going to be stored using CDS and every next purchase will use it (of course customers may save multiple cards).

What happens depends on what you feel most comfortable with. Storing data on your own means that you will have to go through audits and you have to be prepared to have all the necessary security measures taken cared of (PCI compliance and SSL). However, if that seems like too much you can count on PayLane! We offer this service for free and we take all the necessary precautions to make sure that your customers' data is safely stored.

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What is Card Data Storage?

Card Data Storage is a PayLane service that allows to store customers' card information in a completely secure and PCI compliant way.

Thanks to CDS your customers may conveniently pay for your products or services without the need to enter card information every time. It's quite enough if they enter such information only once. The data is going to be stored using CDS and every next purchase will use it (of course customers may save multiple cards).

This is a very important and convenient feature. Thanks to CDS merchants don't have to store card information and take the responsibility for such sensitive data or go through periodical security audits.

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What is a chargeback and how does it work?

A chargeback is a request from the customer to return their money. This usually happens when fraud has been committed and a consumer doesn't recognize a transaction on his or her statement. It also happens when a customer is not happy with their purchase (It arrived damaged, it did not arrive in time, a different product was sent than paid for, the order never arrived).

When a customer is not satisfied with their order, they can request their money back. By issuing a chargeback, the merchant has a certain amount of time to prove that they did in fact fulfill their duty to the customer.

In a case where a chargeback is denied, no money has to be given back, but the merchant still has to pay the chargeback fee. If the chargeback is approved, the merchant not only has to return the money, but is also fined. Also – the more chargebacks, the higher the risk that a business will lose its trust and in turn can be shut down.

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What is the difference between a chargeback and a refund?

A chargeback is initiated by the card holder and can (but doesn't have to) result in a return of funds. It's the bank's duty to determine whether such a request was reasonable.

A refund is a payment operation initiated by the merchant, it refers to a specific card transaction and allows to return the whole or part of the transaction amount.

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How do I avoid chargebacks?

Avoiding chargebacks is an easy thing to do! All it requires is a few preventative tactics like:

  • A well written and placed on a website, Terms of Service. Be sure to include exactly what your policy on shipping, sales, and returns is.
  • Transaction descriptors – include a phone number where your business may be reached in case your customer doesn't recognize a transaction.
  • Keep in touch with your customers.
  • Send confirmation email and keep track of all the transactions that go through your website.

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